Cancellations
OfficeSupplyGroup.com processes most orders within 1 to 2 business days. Customers may cancel their orders within 2 hours from the time the order was placed. We will work with you to cancel any orders after that timeframe; however, this will be on a case by case basis. In most instances once an order has been processed, we will be unable to process the cancellation. Please follow our return process to return any items.
Returns
OfficeSupplyGroup.Com accepts returns for original sealed packages within 30 days from the ship date. Any item that is opened or shows use, is not accepted for return. Unfortunately, we DO NOT accept returns on software and assembled furniture pieces. Contact a customer service agent to request a Return Authorization number and instructions for the return. Once our return department has received and processed your return, you will receive a refund for the purchase price you paid minus any shipping and gift wrap charges back to original payment method that was used. If you received free shipping on your order, the actual shipping cost of the merchandise will be deducted from the credit we apply back to your payment method.
DO NOT return packages to our corporate address. We will need to ship the package to the warehouse and we will charge you for that shipping cost. Please follow the return instructions in you package before sending us back the order.
If a packaged is returned to us as undelivered, unclaimed, returned or refused, we will process the return minus all shipping charges paid or if free delivery was on the order, the actual shipping charges will be deducted from the credit.
Damaged Item
If a part of your order arrives damaged, please contact a customer service agent immediately. Our customer service department will file a claim with the delivery service and file a damage claim. Please keep all damaged packaging for 5 to 7 business days to allow the delivery agent to inspect. Once the damage claim has been filed and an inspection has taken place, we will place a replacement order through for you.
